Refund policy

Risk free ordering

Your Perfect Tea is serious about customer satisfaction. If you receive any product that you are unhappy with simply contact us at Your Perfect Tea and we will work with you to resolve the issue as quickly as possible.

Please note: We do our best to provide informative descriptions for all our teas but due to health regulations food products cannot be exchanged or returned.

You are entitled to a replacement or refund for any items which are deemed defective by Your Perfect Tea within 30 days after receipt of the order. Supporting invoice and picture(s) of the defect must be provided.

  

What happens if a non-food product is broken or faulty?

 If you have a faulty or broken product, please contact us at Your Perfect Tea as soon as you are aware of the problem and organise for a repair, replacement or refund. Standard warranty across most products is 12 months.

 

Who pays for the return shipping?

If a non-tea product is faulty we will reimburse postage costs as per the Australia Post standard rates. However, if the item is not faulty and you simply want to exchange it then postage costs will be incurred by the customer.

 

How long do I have to make a return?

Warranty claims must be made within 12 months of purchase.  However, if you have changed your mind and would like to exchange a product please advise us within 30 days from date of purchase.

Exchanges can only be made on unopened products.